Dream of the Grand Hotel
Interviewing the manager Wang Er-bi to explore the expectations of the Grand Hotel employees; Giving questionnaires to the visitors to discover the their dreams of the Grand Hotel~ ~

The Dream of the Grand Hotel ~ ~ Survey - Student

1. Where do you live?

Ans

Local (near Jian Tan)

Taipei City

New Taipei City

Number

43

6

4

Percentage

81%

11%

8%

7-4-1

 

2. How did you know about Grand Hotel?

Ans

Advertisement

From friends or family

It’s well known

 knew it before

Other

Number

1

3

4

45

0

Percentage

2%

6%

7%

85%

0%

7-4-2

 

 

3. Have you ever been to Grand Hotel?

Ans

Yes

No

Number

45

8

Percentage

85%

15%

7-4-3

 

First Part : Been to Grand Hotel

1. Were you there to dine or stay over night?

Ans

Stay

dine

just to check it out

Number

5

22

12

Percentage

13%

56%

31%

7-4-b-1

 

2. If you dined and stayed there, do you like the lodging or the dining?

Ans

Lodging

dining

both

neither

Number

4

12

20

3

Percentage

10%

31%

51%

8%

7-4-b-2

 

3. Which part do you like about Grand Hotel?

Ans

Appearance

room

food

Other

Number

19

5

6

9

Percentage

49%

13%

15%

23%

7-4-b-3

 

4. Do you wish to stay at Grand Hotel for graduation trip?

Ans

Yes

No

Don't know

Number

18

12

9

Percentage

31%

23%

46%

7-4-b-4

 

5. Do you know Grand Hotel used to be Taiwan temple?

Ans

Yes

No

Number

15

24

Percentage

38%

62%

7-4-b-5

 

6. Do you know there was a fire in Grand Hotel?

Ans

Yes

No

Number

19

20

Percentage

49%

51%

7-4-b-6

 

7. If you were the general manager of Grand Hotel, how would you like to improve the hotel?

 

Second Part : Never been to Grand Hotel

1. Do you know Grand Hotel used to be Taiwan temple?

Ans

Yes

No

Number

9

35

Percentage

20%

80%

7-4-n-1

 

2.Do you know there was a fire in Grand Hotel in 1995?

Ans

Yes

No

Number

13

31

Percentage

30%

70%

7-4-n-2

 

3. Do you wish to stay at Grand Hotel for graduation trip?

Ans

Yes

No

Don't know

Number

17

9

18

Percentage

39%

20%

41%

7-4-n-3

 

4. If you have never been to Grand Hotel, would you like a tour?

Ans

Yes

No

Number

27

17

Percentage

61%

39%

7-4-n-4

 

5. To continue last question~If yes, for what reason?

 

6.If no, why not?

 

7. If you were the general manager of Grand Hotel, how would you like to improve the hotel?

 

 

Combining the surveys of students, the students that had been to Grand Hotel had positive expectation for the hotel, which included better services, more facilities, more diversity in dining and etc. They hoped Grand Hotel would become an internationally known hotel and even bring more business to the local. The students that hadn’t been to Grand Hotel expected more focus on more affordable lodging and dining and more active marketing.

 

 

 

 

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