Dream of the Grand Hotel
Interviewing the manager Wang Er-bi to explore the expectations of the Grand Hotel employees; Giving questionnaires to the visitors to discover the their dreams of the Grand Hotel~ ~
The Dream of the Grand Hotel ~ ~ Survey - Student
1. Where do you live?
Ans
|
Local (near Jian Tan)
|
Taipei City
|
New Taipei City
|
|
43
|
6
|
4
|
|
81%
|
11%
|
8%
|
2. How did you know about Grand Hotel?
Ans
|
Advertisement
|
From friends or family
|
It’s well known |
knew it before
|
Other
|
|
1
|
3
|
4
|
45
|
0
|
|
2%
|
6%
|
7% |
85%
|
0%
|
3. Have you ever been to Grand Hotel?
First Part : Been to Grand Hotel
1. Were you there to dine or stay over night?
Ans
|
Stay
|
dine
|
just to check it out |
|
5 |
22 |
12
|
|
13%
|
56%
|
31% |
2. If you dined and stayed there, do you like the lodging or the dining?
Ans
|
Lodging
|
dining
|
both
|
neither
|
|
4
|
12
|
20
|
3
|
|
10%
|
31%
|
51%
|
8%
|
3. Which part do you like about Grand Hotel?
Ans
|
Appearance
|
room
|
food
|
Other
|
|
19
|
5
|
6
|
9
|
|
49%
|
13%
|
15%
|
23%
|
4. Do you wish to stay at Grand Hotel for graduation trip?
Ans
|
Yes
|
No
|
Don't know
|
|
18
|
12
|
9
|
|
31%
|
23%
|
46%
|
5. Do you know Grand Hotel used to be Taiwan temple?
6. Do you know there was a fire in Grand Hotel?
7. If you were the general manager of Grand Hotel, how would you like to improve the hotel?
Second Part : Never been to Grand Hotel
1. Do you know Grand Hotel used to be Taiwan temple?
2.Do you know there was a fire in Grand Hotel in 1995?
3. Do you wish to stay at Grand Hotel for graduation trip?
Ans
|
Yes
|
No
|
Don't know
|
|
17
|
9
|
18
|
|
39%
|
20%
|
41%
|
4. If you have never been to Grand Hotel, would you like a tour?
5. To continue last question~If yes, for what reason?
6.If no, why not?
7. If you were the general manager of Grand Hotel, how would you like to improve the hotel?
Combining the surveys of students, the students that had been to Grand Hotel had positive expectation for the hotel, which included better services, more facilities, more diversity in dining and etc. They hoped Grand Hotel would become an internationally known hotel and even bring more business to the local. The students that hadn’t been to Grand Hotel expected more focus on more affordable lodging and dining and more active marketing.